Last Updated: March 8, 2026
Welcome to UndieCare Global!
By placing an order on our website, you agree to these Terms & Conditions. Please read carefully before purchasing.
About Us:
UndieCare Global is a modern personal care brand creating thoughtfully formulated hygiene products designed to support everyday comfort, confidence, and intimate care wellness. Our mission is to deliver gentle, effective, and premium hygiene solutions for your daily routine.
1. General Terms
By purchasing from UndieCare Global, you confirm that:
- You are at least 18 years old or have parental/guardian consent.
- Your shipping and contact information is accurate.
- You understand that UndieCare products are hygiene and fabric care products, not medical or therapeutic treatments.
2. Product Use Disclaimer
UndieCare products are designed for intimate wear and delicate fabric hygiene.
We do not claim to:
- Treat or prevent infections
- Offer medical benefits
Our products support intimate wellness through thoughtful fabric care and sensitive-skin-conscious formulation, aligned with our commitment to everyday comfort and confidence.
3. Ordering and Payment
- Orders are processed after full payment is received.
- Payment methods include bank transfer, card payments, and approved online platforms.
- Orders are only confirmed once payment is successfully received.
Note: Orders cannot be cancelled once placed. Please ensure your order details are correct before submitting.
4. Order Processing
- Orders are processed within 24–72 hours after payment confirmation.
- Orders placed on weekends or public holidays are processed on the next working day.
- UndieCare Global reserves the right to cancel orders in cases of pricing errors, stock issues, or suspicious transactions. Full refunds will be issued in such cases.
5. Shipping Policy
Shipping Locations
- We currently ship within Nigeria.
- International shipping may be available with additional fees.
Shipping Timeframes
- Lagos deliveries: 1–3 business days
- Other Nigerian locations: 3–7 business days
Delivery times may vary due to courier delays, weather, or logistics issues.
Shipping Fees
- Shipping fees are calculated at checkout and are non-refundable unless the error is caused by UndieCare Global.
- Customers must provide accurate delivery information to ensure smooth delivery.
6. Returns and Refunds
Due to the personal nature of intimate wear products, returns are only accepted under specific circumstances:
Eligible for return:
- Damaged products on arrival
- Defective products
- Wrong item delivered
Return requests must be made within 48 hours of delivery.
Non-returnable items:
- Opened or used products
- Missing or damaged packaging
- Change-of-mind purchases
Refunds, if approved, will be processed within 5–10 business days to the original payment method. Shipping costs are non-refundable unless the issue is caused by UndieCare Global.
7. Product Availability
All products are subject to availability.
UndieCare Global reserves the right to:
- Update pricing
- Modify formulations
- Discontinue products without prior notice
8. Customer Responsibilities
Customers agree to:
- Provide accurate delivery information
- Inspect orders upon delivery
- Report any issues within 48 hours
UndieCare Global is not responsible for failed deliveries caused by incorrect addresses or customer absence.
9. Intellectual Property
All content on the UndieCare Global website, including:
- Brand name
- Logos
- Images
- Marketing materials
Are the intellectual property of UndieCare Global and may not be reproduced without permission.
10. Limitation of Liability
UndieCare Global is not liable for:
- Misuse of products
- Third-party courier failures
- Allergic reactions to ingredients
Customers should review product ingredients prior to purchase.
11. Privacy Policy Reference
Customer information collected during checkout is used for:
- Order fulfillment
- Customer service communication
- Marketing (only if consent is given)
UndieCare Global does not sell customer information to third parties.
12. Amendments to Terms
UndieCare Global reserves the right to update these Terms at any time without prior notice.
Continued use of the website constitutes acceptance of updated terms.
13. Contact Us
For questions or support:
UndieCare Global Customer Care
Email: admin@undiecare.store
Phone/WhatsApp: +2348051041129
Website: https://www.undiecare.store/